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Frequently Asked Questions

This FAQ covers everything from our top-quality materials and material-only purchasing options to our strict, no-compromise installation standards.

We are a Peoria, AZ Flooring Contractor serving the Phoenix Metro Area – We also sell and ship products nationally

Highest Quality Products

Family Owned & Operated since 2002

FAQ

Get the Facts: Your Most Important Flooring Questions Answered by Kennedy Tile Experts

Do you sell tile, carpet and LVP luxury vinyl plank?

Yes. We offer a variety of flooring options, including tile, carpet, and luxury vinyl plank (LVP). You can visit our showroom and warehouse at 8643 W. Kelton Ln., Suite 105, Peoria, AZ 85382 to view available styles and materials in person.

I am interested in your products but I already have an installer . Do I have to hire you for the installation as well or can I purchase materials only from you?

You do not have to hire us for the installation . We will happily just sell material only. In fact many contractors and do it your selfers buy products from us on a regular basis. Whatever your flooring needs are we will do our best to serve you.

I have already selected a tile from another tile store . Can I hire you to install it for me?

No we do not install products purchased from our competitors.

Why wont you install the tile I have already purchased?

There are several reasons. 1st of all we know our products very and know they are top quality. By providing all of the materials on the project we can assure the customer will be satisfied with the quality of the finished product. Many of our competitors sell manufactures seconds or otherwise defective products. If for some reason there is a problem with the materials we can coordinate with our supplier directly to resolve the issue. We have excellent relationships with our suppliers and I am confident that in the rare instance an issue may occur they will resolve the issue quickly. Also by providing all of the materials we can assure the customer that the job will start and be completed as scheduled . We have had many issues in the past with the customers supplier promising a delivery date and the product arrived later then promised or the wrong product was shipped. Quite often the entire project got delayed several weeks and we were unable to fit the project into our schedule at a later time.

What brands of flooring do you carry?

Our primary tile suppliers are MS International (MSI) Emser Tile, Dal Tile and QDI Stone. Our primary carpet suppliers are Dreamweaver and Shaw.

Several products from these brands are on display in our showroom. We deliver all of the products that we sell to your home free of charge (with installation). Other retailers charge upwards of $100 for delivery or require you to pick up the products from their location using your personal vehicle.

Can you get products from other suppliers?

Yes, we have access to all major tile distributors such as Bedrosians, Arizona Tile, Marazzi, Shaw Tile, MSI Tile, Daltile, Sunstone American Olean, Longust Distributing, Emser Tile, MSI (MS International), Engineered Floors and QDI Surfaces . We also carry Shaw and Dream Weaver carpets.

What is the difference between porcelain and ceramic tile?

Porcelain tile is typically denser and more resistant to breakage than ceramic tile. Porcelain usually has tighter manufacturing tolerances, making it more consistent with sizing, and less likely to have flaws such as glaze chips and warpage. However these are just general examples and there are some very high quality ceramic tiles just be sure to examine several tiles from different boxes for flaws. The most common flaw is size variation, some low quality tile can very a 1/8 inch or more from piece to piece even within the same box.

Why does it cost so much more to install travertine and stone?

A. Travertine is much harder to install because it is heavier than ceramic, this makes it harder to keep the pieces level. Every cut also has to be made with a wet saw which adds a lot more time to the installation. Stone tile also has to be sealed after the installation is complete.

How soon can you install my floor?

A. It varies, sometimes we are booked a month in advance, sometimes we are able to start your project on 24 hrs. notice . The average lead time that we need is about 2 weeks. Please contact us to check our current availability.

Do you move furniture and appliances?

A. Yes we do, but we only move large items such as bookshelves and desks after they have been emptied by the customer. We do not move electronic equipment such as stereos, TVs and computers.

How long will it take to complete the installation of my tile?

A. It depends on the size of the install, the amount of floor prep as well as the type of products that are being installed. We typically can complete the demolition and floor prep in one day. The typical pace of installation is about 350ft per day for ceramic /porcelain and 250ft per day for travertine and other types of stone.

Do you tear out existing tile and vinyl?

A. Yes and we remove and haul away all of the existing floor covering.

Why should I hire a Licensed Contractor?

A. Licensed contractors are certified by the state to have met several requirements such as a minimum of 4 years experience in their field, they also have to pass a certification test. Most importantly they are required to warranty all of their work for 2 years. If the contractor does not willfully repair his work you can request a registrar inspection, if the inspector sides with the customer they will force the contractor to perform the necessary repairs. If the contractor still refuses to repair the problem or goes out of business the Arizona Registrar of Contractors will then revoke the contractor’s license and use their bond and the contractor’s recovery fund to have the problem fixed. Essentially hiring a licensed contractor is like an insurance policy. Unlicensed installers may claim to offer a warranty but there is nothing but their word to back it up. If they change their phone number or simply decide that they don’t want to fix the problem there is no way to hold them accountable. Unless you are hiring someone based upon a friends referral there is no way really to tell who it is you are hiring. Sure some guys may have a photo album of work that they claim to have done but how do you know that the guy didn’t go to a bunch of model homes and take photos. You might say to yourself if he does a lousy work I will just make him fix it or I simply won`t pay him until he fixes it. This might seem like a great idea but think how much it is going to cost you to buy new tile and hire someone else to tear out his sloppy work and reinstall it. It may be cheaper to hire an unlicensed installer initially but in the long run it may cost you a lot more. State law actually requires a contractor to be licensed if the total cost of the job including materials is over $1000

Can you install tile over existing tile and vinyl?

A. No, we do not. In order to provide a good quality lifetime installation we only install tile over bare concrete and hardibacker underlayment. Tile and vinyl are designed to be non-absorptive and repel moisture. Thinset only bonds well to surfaces that absorb moisture.

How long is your warranty?

A. We warranty all of our work for a period of 2 years.

My concrete slab has several cracks in it, how do you prepare the floor so that my tile does not crack?

A. We use an anti-fracture membrane called Flex Guard on all cracks that exceed 1/8in. on small spider cracks we use a rubberized coating called curelastic.

Will you do repairs and small jobs?

A. No we do not repair work on jobs performed by other contractors and our minimum labor charge is $450.

I need new carpet installed in my house as well as tile, can you install the carpet too?

A. Yes we can we have an excellent carpet installer.

Do you install other types of floor covering?

A. Yes we install Tile, Carpet and Engineered Hardwood Floors and Laminate Wood.

Do you install vinyl flooring?

A. No we do not install Sheet Vinyl or Vinyl Tile, However we do sell and install SPC Luxury Vinyl Plank waterproof flooring.

Do you tear out hardwood floors and how much do you charge for that service?

A. Yes we do tear out hardwood floors however they are extremely difficult and the price is dependent on several factors. We try to give up front pricing on as many of our services as possible, however due to the difficult nature of wood floor removal we are not able to provide up front pricing on wood floor removal. We will be happy to provide you with a free in person quote.

What forms of payment do you accept?

A.We prefer Cash or Check and can accept all major credit cards , we also offer 0% interest financing through Synchrony Financial

What types of flooring do your flooring contractors specialize in?

Kennedy Tile LLC specializes in installing tile, carpet, engineered hardwood floors, and laminate wood. They also install SPC Luxury Vinyl Plank waterproof flooring.

Do your flooring contractors offer free estimates?

Yes, Kennedy Tile LLC offers free in-home estimates for their flooring services. Customers can call or fill out a form on their website to set up an appointment.

Are the flooring installations by your flooring contractors guaranteed?

Yes, all flooring installations by Kennedy Tile LLC are guaranteed with a two-year warranty. They ensure high-quality workmanship and materials to satisfy their customers.

How long does a typical flooring installation by your flooring contractors take?

The duration of a flooring installation depends on the size and type of project. Typically, ceramic/porcelain tile installations progress at about 350 square feet per day, while travertine and other stone tiles progress at about 250 square feet per day.

Do your flooring contractors offer eco-friendly flooring options?

While the text does not specify eco-friendly options, Kennedy Tile LLC offers a wide range of flooring materials. Customers can inquire directly for any eco-friendly products they may offer.

Can you assist with tile flooring design and material selection?

Yes, Kennedy Tile LLC can assist with tile flooring design and material selection. Their large showroom features hundreds of flooring choices, and their experienced team can help customers choose the most appropriate materials for their home renovation projects.

What preparation is needed before tile flooring installation?

Before tile flooring installation, Kennedy Tile LLC prepares the floor by using an anti-fracture membrane on cracks exceeding 1/8 inch and a rubberized coating on small spider cracks. They only install tile over bare concrete and hardibacker underlayment, not over existing tile or vinyl.

Do you provide maintenance tips for tile flooring?

While the text does not explicitly mention maintenance tips, Kennedy Tile LLC likely provides guidance on maintaining their installations. Customers can contact them directly for specific advice.

Are you licensed and insured for tile flooring installations?

Yes, Kennedy Tile LLC is licensed (ROC: 173228), bonded, and insured, ensuring customers are protected and receive quality service.

What makes Kennedy Tile and Flooring the preferred choice for tile flooring projects?

Kennedy Tile LLC is preferred for their extensive experience, high-quality materials, excellent customer service, and reliable installations backed by a two-year warranty. Their family-owned business and BBB accreditation with an A+ rating further establish their reputation.

Reviews

What Our Clients Say About Us

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Ian Icard profile picture
Ian Icard
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So happy with our new floors! A huge thanks to Dave and his awesome crew for making the process so easy. They were reliable, respectful of our home, and always cleaned up after themselves. We’ll definitely be calling Kennedy Tile and Flooring for our upcoming bathroom and upstairs projects.
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Michele Smith profile picture
Michele Smith
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Great work, great staff, excellent job! Would and will highly recommend this company to anyone looking for an amazing and professional job.
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Rick I profile picture
Rick I
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I love this place. We had tile installed 5 years ago and wanted to add the same tile to all bedrooms. We could NOT find the tile anywhere and the original company did not have it anymore. The only place we could find it was Kennedy Tile and Flooring. These guys are great to deal with, got me the tile in VERY reasonable time periods (kept ordering more, then more...and then more again) and even loaded my truck for me, sometimes with a forklift. Fast, friendly, professional, experienced and most of all...resourceful.
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Jennifer Eckenrode profile picture
Jennifer Eckenrode
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Kennedy Tile and Flooring was extremely helpful, timely and efficient, which helped Mom move in quickly during a time she needed us most. I highly recommend them. Thank you!!!!!!!
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j smith profile picture
j smith
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Dave and James were the best! Had a hard time sourcing a specific tile for a home built 10 yrs ago. They were the only place in AZ I could find that had a replacement tile. The manufacturer switched plants so the tile wasn't an exact match but I was told upfront and given a sample to take home to match. With some good staggering into existing floor it worked out great. I greatly appreciate how helpful, transparent, and knowledgeable these guys are.
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Mark McDevitt profile picture
Mark McDevitt
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Needed 2 pieces of tile to finish my kitchen floor. I called 2 vendors that were close to my house to see if they had the same tile in stock. Both said it could be ordered and it would take 2 weeks. Called Kennedy. They had a box of my tile on hand and for a great price. Nice showroom also if you're in the North part of Phoenix.
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Alec Gnam profile picture
Alec Gnam
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Kennedy tile is amazing. Best experience of my life. Troy sienkiewicz
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Andrew Neals profile picture
Andrew Neals
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My purchase experience with Kennedy Tile was incredible. I live in Missouri and found a great price on a product they had in stock online - they were awesome to work with from start to finish providing great customer service. They were available any time I called or messaged them and went above and beyond especially when it came to the shipping coordination. It’s hard to find companies like this anymore that truly put the customer first. I had a large shipment of tile for my entire basement and they made everything easy. I would recommend them to everyone!
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Elise McDermott profile picture
Elise McDermott
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I am an interior designer in Texas and I had a client that loved a specific floor tile and the supplier here was being difficult to work with, saying this specific tile was out of stock and would be closer to a month before we could get it, at an increased price than originally thought, and with exorbitant freight quotes. I needed over 1,800 sqft of tile in a period of 2-3 weeks. Brian was an AMAZING help, he was able to help us get the tile for a great price and he made the out of state purchase and transport with freight seamless!! I can't say enough great things about Brian and how much he helped us out when we needed it! Even though we are a few states away, I look forward to working with Brian and Kennedy Tile and Flooring on future projects!
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Angel Cota profile picture
Angel Cota
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We had Kennedy Tile and Flooring install LVP flooring in four bedrooms and the living room. I’m extremely happy with the final product and how everything turned out! This is my second time working with them and I absolutely recommend them to anyone needing quality flooring work. Brian and his team made the whole process easy, from beginning to end. I have nothing but compliments for the lead installer who treated this job with a level of craftsmanship as if he was doing his own home. Awesome job Kennedy and team!
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Free Estimate

Get A Free In-Home Estimate

For your convenience, Kennedy Tile LLC offers FREE in-Home Estimates. Just call us
(602) 541-4290 or fill out our website form and we will get back to you as soon as possible to set up an appointment.

Service Areas

Areas We Serve

Proudly Serving Cities in the Phoenix, AZ Metro Area

  • Scottsdale
  • Peoria
  • El Mirage
  • Litchfield Park
  • Anthem
  • Sun City
  • Morristown
  • Glendale
  • Avondale
  • Phoenix
  • Wickenburg
  • Desert Hills
  • Laveen
  • Verrado
  • Carefree
  • Goodyear
  • Buckeye
  • Surprise
  • Wittmann
  • Cave Creek
  • Youngtown
  • Sun City Grand
  • Sun City West
  • Vistancia
  • Sun City Festival
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