Refund & Returns Policy
We are a Peoria, AZ Flooring Contractor serving the Phoenix Metro Area – We also sell and ship products nationally
Highest Quality Products
Family Owned & Operated since 2002
1. General Policy
Due to the nature of flooring products and freight shipping, all sales are final once material has shipped. We do not accept returns for over-ordered material, customer preference changes, or products purchased in clearance/discontinued lots.
2. Defective or Damaged Product
We will accept returns or issue replacements only in the following cases:
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Manufacturer Defect: Product is verified by the manufacturer as defective.
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Freight Damage: Freight damage claims, including the breakage allowance, reporting deadlines, photo requirements and replacement freight, are handled under Section 5 of our Shipping & Delivery Policy.
3. Conditions for Approval
To qualify for a return/replacement:
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Damage or defect must be documented with photos and reported within the specified timeframe.
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Original packaging must be retained until the claim is resolved.
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All returns must be pre-authorized by our office. Unauthorized returns will be refused.
4. Refunds
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Refunds (when approved) will be issued back to the original payment method only.
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Shipping charges, delivery fees, and handling charges are non-refundable.
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Shipping on replacement product for freight damage claims is handled as described in Section 5 of our Shipping & Delivery Policy.
5. Clearance & Final Sale Items
All clearance and discontinued items are sold “as is” and are non-returnable.
6. Customer Responsibility
It is the customer’s responsibility to:
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Order correct quantities.
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Verify product specifications (size, color, finish) before ordering.
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Inspect all deliveries before signing the freight receipt.
Ordering the correct amount of material
You are responsible for ordering the correct amount of material for your project. Any measurement or quantity guidance provided by our team is offered as a courtesy only. Because we have not measured your home or project site, we are not responsible for under-ordering or over-ordering of material. We recommend having your space professionally measured and including 10–15% overage for cuts, waste and minor breakage.
7. How to File a Claim
To request a return or file a damage/defect claim:
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Email us at [email protected] with your order number, photos, and description of the issue.
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Call us at 602-541-4290 for immediate assistance.
