We had recently finished installing some 20×20 squares in a house in Peoria. Within 2 days, the customer had called that another contractor (electrician?) had done some damage.
By damage, I mean apparently dropped a 10lb sledge hammer from the top of an 8 foot ladder, and busted 4 different tiles. How does this happen? Beats me.
All I know is cutting away grout with a utility knife, smashing what parts of the tile weren’t already broken by the above magic flying sledge hammer, and scraping away thinset is not fun. Nor is fun to discover that 3 of the 4 tiles had been placed over flex-guard which is an absolute joy to try and scrape up.
Anyway, complaining side, tiles were fixed, customer was happy, all is well in the tileverse.